Privacy Policy

We use your information to:

• Process and fulfill orders
• Provide customer support
• Verify transactions
• Prevent fraud
• Improve our website and services
• Send shipping notifications
• Send order updates
• Respond to customer inquiries
• Maintain account security
• Comply with legal obligations

If you subscribe to our email list, we may send promotional emails regarding new products, restocks, discounts, and company announcements.

If you select the optional SMS marketing consent checkbox, you may receive promotional text messages, including product announcements, restocks, sales, and special offers. If you select the separate optional order & account text updates checkbox, you may receive non-marketing automated messages such as order confirmations, payment and shipping updates, delivery notifications, and account or service alerts. Each SMS consent is separate from our Terms of Service and is never required to place an order or create an account.

Transactional Messages

These may include:

• Order confirmations
• Payment confirmations
• Shipping notifications
• Delivery notifications
• Customer service updates
• Account-related notifications

Marketing Messages

If you select the optional SMS marketing consent checkbox, you may receive promotional messages such as:

• Product announcements
• Restock notifications
• Promotional offers
• Discount codes
• Company news
• Limited-time sales

Message frequency varies.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of making a purchase.

SMS opt-in consent is not shared with third parties for marketing.

Mobile numbers are not sold or shared with third parties or affiliates for their marketing or promotional purposes. We may share your number only with our SMS service provider(s) solely to deliver messages you have consented to receive.

You may opt out of SMS communications at any time by texting STOP to the number from which you received messages. After you send STOP, we will send a confirmation and you will no longer receive SMS messages from us unless you opt in again.

For help, text HELP to the number from which you received messages, or contact us using the information below.

If you opt in to receive SMS communications, we may retain records of your consent, including:

• Date and time of consent
• Phone number
• IP address
• Browser information
• Consent source (such as checkout or account registration)

These records are maintained to demonstrate compliance with applicable laws and carrier requirements.

If you subscribe to our email list, we may send:

• Order information
• Product updates
• Promotions
• Educational content
• Company announcements

You may unsubscribe at any time using the unsubscribe link included in our emails.

We use cookies and similar technologies to:

• Keep you logged in
• Remember shopping cart contents
• Analyze website traffic
• Improve website performance
• Personalize user experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Payment information is processed by trusted third-party payment processors.

EXO Aminos does not store complete payment card numbers on our servers.

We may share information with trusted service providers that assist us in operating our business, including:

• Payment processors
• Shipping carriers
• SMS providers
• Email providers
• Fraud prevention services
• Website hosting providers
• Analytics providers

These providers receive only the information necessary to perform services on our behalf.

SMS Data

SMS opt-in consent is not shared with third parties for marketing.

Mobile phone numbers are not sold or shared with third parties or affiliates for their own marketing purposes.

We may share phone numbers only with service providers that deliver SMS messages on our behalf (for example, our SMS platform provider), and only as needed to send messages you have consented to receive.

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as reasonably necessary to:

• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions.

To submit a request, contact us using the information below.

Our website is not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

We may update this Privacy Policy from time to time.

Changes become effective immediately upon posting to this page.

The "Effective Date" at the top of this policy will indicate the most recent revision.